Returns & Refunds Policy

At VALERE, customer satisfaction is important to us.

If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase is required.

Non-Returnable Items

For hygiene, safety and quality reasons, the following items cannot be returned:

  • Opened or used detailing chemicals

  • Opened wax products

  • Products showing signs of use

  • Gift cards

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.

Refunds

Once your return has been received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be issued to the original payment method.

Contact

For return requests or questions regarding refunds, please contact us through our contact page.